Agent(e) de centre d'appels

You want to spend your working day in the future doing exciting back-office work from home? Then we are looking for you as a DUTCH-speaking Customer Service Representative (m/f/d) for Foundever! Provide excellent customer service to Stokke customers.

Start date: flexible |Location: Home Office | Weekly hours: 20 h - 30 h | Working hours: Mon - Fri between 08:30 AM - 06:00 PM | Salary: Fixed salary 1.614 €/month at 30h/week + language bonus 150 €/month + performance bonus up to 150 €/month)  + home office allowance 30 €/month

Your benefits:

• 100 % Home Office
• Permanent position with 27 - 30 holiday days (depending on length of service) + special leave for private occasions 
• Employee benefits with added value: Employee discounts on Stokke products, exclusive purchase discounts with many other partners, bike leasing, maximum capital-forming benefits (€40/month), company pension scheme, subsidy for job ticket, tax-free voucher card with regular top-ups for attendance + company anniversaries, and much more 
• Get to know your team better at our summer parties! 
• Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally 
• We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees + Diversity Team  
• Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (global wellness programme, own fitness app, discounts at Wellhub, etc.) 
• With a digital, paid training and the necessary hardware you are ready for your work with us in the best possible way 
• Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)  
• International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.)  
• Optional German language classes   

Your new tasks:

• Answering chat and email inquiries from our Dutch-speaking customer base - no telephony! 
• Expert advice on highchairs, pushchairs and the rest of the Stokke range - no sales! 
• Answering shipping and invoicing questions 
• Updating articles in our customer database 

Your qualifications:

• Fluency in Dutch (C2 level) 
• English at least B2  
• Interest in Stokke products and possibly already some experience with them 
• Customer- and service-orientated way of working 
• Work permit for Germany 

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.    

2. after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).    

3. if all these steps are positive, we will welcome you with a permanent position! click here

Do you have any further questions?

You can reach us by e-mail: karriere.berlin@foundever.com

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our everyday work, because together we make a big difference!  Create your best moments - with Foundever™!

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as non-binary people.All people are welcome at Foundever™! Where are you staying?

Nos offres d'emploi s'adressent toujours à toutes les personnes capables de travailler, quels que soient leur âge, leur sexe, leur origine, leur orientation sexuelle, leur handicap, leur religion et leur idéologie, etc. Les candidats sont exclusivement sélectionnés sur la base de leurs qualifications. Les erreurs dans les informations données et l'orthographe sont réservées.