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You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a FINNISH-speaking Customer Service Representative (m/f/d) for Foundever! Provide excellent customer service for RAISIN.

Start: 07.10.2024 | Location: Berlin-Kreuzberg | Weekly hours: 30 - 40 h

Working hours: Mon - Fri between 08:00 AM and 6:30 PM, no weekends

Salary: 2.452 - 2.732 €/month (Fixed salary 2.152 €/month at 40h/week + Language Bonus 300 €/month + performance bonus up to 250 €/month + home office allowance 30 €/month)

Your benefits:

• Option of Hybrid-model
• Permanent position with 27 - 30 holiday days (depending on length of service) + special leave for private occasions 
• Number of hours per week that suits your life: 30, 35 or 40 hours per week possible! 
• Employee benefits with added value: exclusive shopping discounts, bike leasing, maximum capital-forming benefits (€40/month), company pension scheme, subsidy for job ticket, tax-free voucher card with regular top-ups for attendance + company anniversaries, and much more 
• Get to know your team better at our summer parties! 
• Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally 
• We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees + Diversity Team 
• Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (global wellness programme, own fitness app, discounts at Wellhub, etc.) 
• Digital, paid training and hardware provided for the ideal start with us 
• Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)  
• International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.) 
• Optional German language classes  

Your new tasks:

• Advising our Finnish-speaking customers by telephone and e-mail (50% Backoffice - 50% Inbound Calls)  
• Solving queries quickly and competently to increase customer satisfaction  
• Processing and resolving customer complaints  
• Building relationships with the new and existing customer base 
• Adhering to the principles and values of our company  

Your qualifications:

• Fluency Finnish (C2-level) and English (B2-level)
• Excellent customer service expertise 
• Previous experience in a customer focused, previous contact centre experience is desirable  
• Proficient IT Skills (Microsoft-Office)  
• The ability to work well as part of a team  
• Willingness to learn and eagerness to learn  
• Valid work permit for Germany  
• Willing to work flexible hours as the job demands (Monday to Friday between 08:00 AM and 6:30 PM, no weekends) 

You have the following requirements for working from home:

• A broadband connection (DSL, VDSL or cable connection)  
• An Internet connection with a speed of 16 Mbit/s downstream and 1 Mbit/s upstream (in a shared Internet household, the performance should be significantly faster!)  
• A computer that is connected directly to the Internet via a router. This must support NAT (Network Address Translation), have a firewall component and ideally be connected to the home network with IPv4.  
• A quiet, lockable room to work in and an ergonomic workstation  
• Your place of residence must be in Germany 

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

**2.**after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

3. if all these steps are positive, we will welcome you with a permanent position! https://vimeo.com/802670022/a7659113f4

Do you have any further questions?

You can reach us by e-mail at karriere.berlin@foundever.com !

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our everyday work, because together we make a big difference!  Create your best moments - with Foundever™! https://vimeo.com/869123333/8b58d2ed9e

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community.**All people are welcome at Foundever™!**Where are you staying?

Job-ID: 388501

Nuestros anuncios de empleo se dirigen siempre a todas las personas profesionalmente capacitadas, independientemente de su edad, sexo, origen, orientación sexual, discapacidad, religión, ideología, etc. La selección de los candidatos está orientada exclusivamente a la cualificación.Se reservan los errores de información y ortografía.